🛡️
Player Protection First

Responsible Gaming
at 93bd

At 93bd, we believe that gambling should always be a form of entertainment — never a source of financial stress or harm. Our responsible gaming framework gives every Bangladeshi player the tools and guidance needed to stay in control.

21+ Age Requirement
24/7 Support Available
5+ Protection Tools
Free All Player Tools
Our Commitment

Gaming Should Always Stay Fun

93bd is committed to providing a safe, fair, and enjoyable environment for all players in Bangladesh. We take our duty of care seriously — from Dhaka to Chittagong, Sylhet to Cox's Bazar. The tools, policies, and resources on this page are available free of charge to every registered player.

21+ Only — For Adults Aged 21 and Above

Gambling is one of the oldest forms of entertainment, and for the vast majority of people who play at 93bd — whether they are betting on the Bangladesh Tigers in a BPL T20 match, spinning the reels on a Pragmatic Play slot, or sitting at an Evolution Gaming live baccarat table — it remains exactly that: a fun, recreational activity enjoyed within their means.

However, 93bd recognises that for a small number of individuals, gambling can escalate beyond entertainment into a pattern of behaviour that causes genuine harm. Problem gambling can affect a person's finances, mental health, relationships, and professional life. When this happens, early intervention and access to the right tools can make a critical difference.

This page explains 93bd's responsible gaming framework in full. It covers the protective tools available on the platform, the warning signs of problem gambling, our strict 21+ age requirement, self-exclusion options, and how to reach the support team at any time. We encourage every player to read it — regardless of whether they currently feel that gambling is causing them any difficulty.

If at any point you feel that your gambling is getting out of hand, or if you are concerned about someone else's gambling behaviour, please do not wait. Contact the 93bd support team immediately via live chat. Our agents are trained in responsible gaming and available around the clock, every day of the year.

Core Principle: 93bd will never pressure a player to gamble more than they are comfortable with. Bonuses, promotions, and loyalty rewards are designed to add value — not to encourage reckless spending. Your wellbeing always comes first.
Key Pillars

Six Pillars of Player Protection

Every element of our responsible gaming programme is built around these six core commitments to our players.

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Strict 21+ Age Policy

The 93bd platform is exclusively for adults aged 21 and above. Every registration is subject to date-of-birth verification, and KYC identity checks confirm age compliance before any withdrawal is processed. Underage access is taken extremely seriously and results in immediate account closure.

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Deposit Limits

Players can set daily, weekly, or monthly deposit limits on their accounts. Once a limit is set, it takes effect immediately. Increasing a limit requires a mandatory 24-hour cooling-off period to prevent impulsive decisions. Decreasing a limit is applied instantly with no delay.

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Time-Out Feature

If you need a short break from gambling, the time-out tool allows you to pause your account for 24 hours, 48 hours, one week, or one month. During a time-out, all login access is suspended. At the end of the period, your account is automatically reinstated with no action required.

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Self-Exclusion

Players who need a longer-term break can request self-exclusion for periods ranging from 6 months to 5 years, or opt for a permanent closure. Self-exclusion is processed immediately and overrides all promotional communications. Reinstatement after a self-exclusion requires a formal review process.

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Reality Checks

Reality check notifications alert you at regular intervals during a gaming session — reminding you how long you have been playing and how much you have wagered. These prompts help break the immersive flow of play and give you a moment to consciously decide whether to continue.

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24/7 Support

The 93bd support team is trained in responsible gaming and available via live chat 24 hours a day, 7 days a week. Whether you want to activate a tool, ask a question, or simply talk to someone about a concern, our agents are ready to help — no appointment, no wait, no judgement.

Player Tools

Tools You Can Use Right Now

Every responsible gaming tool at 93bd is available for free, accessible from your account settings, and can be activated instantly via live chat. No paperwork, no waiting period for restrictions.

How to Activate: Log in to your 93bd account, navigate to Account Settings, and select the Responsible Gaming section. All tools are available there. Alternatively, contact the support team via live chat and they will activate any tool on your behalf within minutes.
01
Financial

Deposit Limits

Control exactly how much money enters your 93bd account over any given time period. Set limits in Bangladeshi Taka across three time frames.

Daily limit: Applied immediately.
Weekly limit: Resets every Monday at 00:00 BST.
Monthly limit: Resets on the 1st of each month.
Decrease: Instant. Increase: 24-hour delay.
02
Spend Control

Loss Limits

Set a maximum amount you are willing to lose over a defined period. Once reached, your account is automatically suspended for the remainder of that period.

Available periods: Daily, weekly, monthly.
Applies to: All real-money games and sports bets.
Reset: Automatic at end of each period.
Increase: Subject to 24-hour cooling-off.
03
Time Management

Session Time Limits

Define the maximum length of a single gaming session. When your limit is reached, you will be automatically logged out and prevented from immediately re-entering.

Minimum session: 30 minutes.
Maximum session: 8 hours.
Cooling-off after logout: Configurable (15 min – 2 hrs).
Override: Not possible mid-session.
04
Awareness

Reality Check Alerts

Receive on-screen notifications at regular intervals reminding you of your session duration and total amount wagered since logging in.

Intervals available: Every 15, 30, 45, or 60 minutes.
Alert content: Session time, total bets placed, net position.
Action required: Acknowledge to continue playing.
Default: 30-minute intervals for all new accounts.
05
Short Break

Time-Out

Pause your account completely for a short period without permanently closing it. Ideal if you feel you need a brief break but plan to return after a defined cooling-off period.

Available durations: 24 hours, 48 hours, 1 week, 1 month.
During time-out: No login, no deposits, no bets.
Pending withdrawals: Processed normally.
Reinstatement: Automatic at end of period.
06
Long-Term

Self-Exclusion

Request a longer-term or permanent exclusion from the 93bd platform. This is the strongest tool available and is recommended for players who feel gambling is causing serious harm.

Durations: 6 months, 1 year, 2 years, 5 years, permanent.
During exclusion: All access blocked immediately.
Promotions: All marketing stopped instantly.
Early reversal: Not available — commitment is binding.
Know the Signs

Warning Signs of Problem Gambling

Recognising a gambling problem early is the first and most important step toward addressing it. The following signs may indicate that gambling has moved beyond healthy entertainment.

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Chasing Losses

Continuing to gamble with the primary goal of winning back money that has already been lost, often increasing bet sizes in the process. This is one of the most common and dangerous patterns in problem gambling behaviour.

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Losing Track of Time

Regularly spending far more time gambling than originally intended, or finding it difficult to stop a session even when you planned to. Losing hours without noticing is a significant indicator of compulsive behaviour.

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Hiding Gambling Activity

Concealing the extent of your gambling from family members, friends, or colleagues. Feeling the need to be secretive about how much time or money is spent on gambling is a strong warning indicator.

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Gambling to Escape

Using gambling as a way to cope with stress, anxiety, depression, loneliness, or other negative emotions. When gambling becomes an emotional coping mechanism, the risk of problem gambling escalates significantly.

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Financial Strain

Borrowing money, selling possessions, missing bill payments, or depleting savings to fund gambling. If gambling is creating financial pressure on your household, it has moved beyond a recreational activity.

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Irritability When Not Gambling

Feeling restless, irritable, or anxious when trying to cut down or stop gambling. Experiencing mood changes tied to the inability to gamble is a sign that the activity may have become compulsive rather than recreational.

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Repeated Failed Attempts to Stop

Having tried on multiple occasions to cut back or stop gambling without success. A pattern of failed attempts to moderate gambling behaviour is a clear signal that professional support may be needed.

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Neglecting Responsibilities

Prioritising gambling over work, family, social, or educational commitments. When gambling begins to affect your ability to fulfil daily responsibilities, it is a serious sign that the activity requires immediate attention.

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Escalating Bet Sizes

Needing to bet increasingly larger amounts to feel the same level of excitement. Tolerance — the need to escalate to achieve the same effect — is a recognised behavioural indicator of compulsive gambling.

If you recognise any of these signs in yourself: Please reach out immediately. Contact the 93bd support team via live chat — we are available 24/7 and can activate a time-out or self-exclusion on your account within minutes. You do not need to manage this alone. Seeking help early is always the right decision.
Self-Assessment

Is Your Gambling Under Control?

Use the checklist below as a simple self-assessment tool. If you answer "yes" to three or more of these questions, we strongly encourage you to contact the 93bd support team or consider activating a time-out or self-exclusion.

This checklist is not a clinical diagnostic tool — it is a starting point for reflection. Many players find it useful to complete it periodically, particularly after a losing streak or during periods of personal stress. Honest self-reflection is one of the most powerful responsible gaming tools available.

If you are unsure how to answer any question, consider asking someone close to you — a family member or trusted friend — for their perspective. People who know us well often notice changes in behaviour before we recognise them ourselves.

Answer honestly — have you ever:

Spent more money or time gambling than you originally planned for a session?

Gambled to recover money lost in a previous session, rather than for entertainment?

Hidden the extent of your gambling activity from family members or close friends?

Felt anxious, restless, or irritable when you were unable to gamble or had to stop?

Borrowed money, taken out credit, or sold personal items specifically to fund gambling?

Missed work, family obligations, or important appointments because of gambling?

Used gambling as a way to cope with stress, depression, loneliness, or personal problems?

Tried to cut back or stop gambling on multiple occasions but found yourself unable to do so?

Noticed that you need to bet larger amounts than before to feel the same level of excitement?

Felt regret, guilt, or shame following a gambling session but returned to play again soon after?

3 or more "yes" answers? Please contact the 93bd support team right away. Our team can help you activate responsible gaming tools, point you toward professional support resources, or simply listen without judgement. You are not alone and help is available immediately.
21+
Age Policy

Strictly
Adults Only

The 93bd platform enforces a strict minimum age of 21 years for all players in Bangladesh. This is a firm policy with no exceptions. 93bd is not a platform for minors, and we have multiple layers of verification in place to ensure that this standard is upheld at all times.

If you are a parent or guardian and are concerned that a minor may have gained access to the 93bd platform, please contact the support team immediately. All reports are handled with urgency and full confidentiality.

1
Date of Birth Verification at Registration

Every player is required to enter their date of birth during the registration process. Any date indicating an age below 21 is automatically rejected and the registration cannot be completed. This is the first line of defence against underage access.

2
KYC Document Verification

Before any withdrawal is processed, all players must complete full KYC (Know Your Customer) verification by submitting a government-issued photo ID — typically a Bangladesh National Identity Card (NID) or passport. Date of birth on the submitted document is cross-checked against the registration data to confirm age compliance.

3
Ongoing Account Monitoring

In cases where account behaviour raises age-related concerns — for example, unusual deposit patterns or requests from a registered mobile number associated with a minor — 93bd reserves the right to request additional verification documentation at any time and to suspend the account pending review.

4
Immediate Closure for Underage Players

If it is established at any point that a registered player is under 21 years of age, their account is closed immediately, all deposits are returned, and any winnings are voided. This policy is applied without exception and cannot be overridden under any circumstances.

5
Parental Controls Recommendation

93bd strongly encourages households with minors to use internet parental control software to restrict access to gambling websites. Tools such as router-level content filters and device-based parental controls can provide an additional layer of protection beyond the platform's own age verification measures.

Self-Exclusion

Taking a Break From 93bd

Self-exclusion is a formal commitment to stop gambling for a defined period. At 93bd, we make the process straightforward, immediate, and binding — because we understand that when someone reaches the point of requesting self-exclusion, speed and reliability matter most.

Once a self-exclusion is activated, all access to your account is suspended immediately. You will not be able to log in, deposit, place bets, or access any game on the platform for the duration of your chosen exclusion period. All marketing and promotional communications are stopped at the same time.

Pending withdrawal requests that were submitted before the exclusion was activated will be processed and paid out normally. Any remaining balance at the time of exclusion will be held securely and returned to you at the end of your exclusion period or upon permanent account closure.

Self-exclusion is a serious commitment. Unlike a time-out, a self-exclusion cannot be reversed early under any circumstances. This is intentional — it provides a firm boundary that cannot be undone in a moment of weakness. If you choose self-exclusion, please also consider reaching out to professional support services to complement the break.

Available Self-Exclusion Options
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6-Month Exclusion

A six-month break is the shortest available self-exclusion period at 93bd. It provides a meaningful pause that allows players to address short-term issues without a permanent commitment. At the end of the six months, reinstatement requires a written request and a 7-day mandatory waiting period.

6 Months · Not Reversible Early
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1-Year Exclusion

A twelve-month exclusion is recommended for players who have identified a persistent pattern of problematic gambling behaviour and wish to create a substantial break while leaving open the possibility of returning after a full year of reflection and recovery.

12 Months · Not Reversible Early
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2-Year Exclusion

A two-year exclusion offers an extended period away from the platform, suitable for players who need a significant amount of time to address their relationship with gambling and rebuild financial stability or personal wellbeing before considering a return.

24 Months · Not Reversible Early
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5-Year Exclusion

A five-year exclusion is for players with a serious gambling problem who need a very long-term commitment to abstinence. This period is sufficient for most individuals to fully address problematic gambling with professional support and establish new, healthier habits.

60 Months · Not Reversible Early
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Permanent Closure

Permanent account closure is the most definitive step available. Once a permanent exclusion is requested, the account is closed forever with no possibility of reinstatement. Any remaining balance is returned. This option is available to any player at any time, for any reason.

Permanent · Irreversible
How to Request Self-Exclusion: Contact the 93bd support team via live chat and state that you wish to self-exclude. The agent will confirm your identity, ask you to choose a duration, and activate the exclusion immediately — typically within 5 minutes of your request. No forms, no delays, no attempts to change your mind.
Get Help

Support Is Always Available

Whether you need help activating a responsible gaming tool, want to talk through a concern, or are looking for professional external support, the following resources are here for you.

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93bd Live Chat

Our trained support agents are available 24 hours a day, 7 days a week via live chat on the 93bd platform. Average response time is 2 to 5 minutes. They can activate any responsible gaming tool on your account immediately and without judgement.

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Email Support

For non-urgent responsible gaming enquiries or formal self-exclusion requests that you prefer to document in writing, you can contact the 93bd team by email. The address is displayed in the footer of this page. Responses are delivered within 48 hours.

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Professional Counselling

If gambling has significantly impacted your life, professional counselling from a qualified addiction specialist can make a meaningful difference. 93bd encourages all players who are struggling to seek professional help alongside using the platform's built-in tools.

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Talk to Someone You Trust

Sometimes the most important step is simply telling a family member or close friend what you are going through. People who care about you can provide emotional support, help you stay accountable, and assist in making practical decisions during a difficult period.

A Note on External Resources: While 93bd does not link to third-party websites, we encourage any player who feels that gambling is seriously affecting their life to seek support from qualified mental health professionals, addiction counsellors, and community support groups. Your local health authority in Bangladesh can direct you to appropriate services. Speaking to your doctor is always a good first step.
Healthy Habits

Tips for Keeping Gambling Enjoyable

The overwhelming majority of 93bd players in Bangladesh enjoy the platform responsibly. These practical tips help keep gambling firmly in the entertainment category — so it stays fun, not stressful.

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Set a Budget Before You Play

Decide how much you are comfortable spending before you log in, and treat that amount as your entertainment budget — the same way you would budget for a cinema trip or a meal out. Use the deposit limit tool to make this commitment binding.

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Set a Time Limit

Decide how long you plan to play before you start and use the session time limit tool to enforce it. Online games are designed to be engaging — having a hard stop prevents sessions from extending further than you intended.

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Never Gamble Under Stress

Avoid gambling when you are feeling anxious, depressed, angry, or under pressure. Emotional states significantly impair decision-making and increase the risk of chasing losses. Take a break and return only when you are in a calm, clear mindset.

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Treat Winnings as a Bonus

Never count on gambling winnings to cover living expenses, rent, or bills. Every game at 93bd is based on chance. Winnings are a pleasant bonus — not a reliable income source. Plan your finances without factoring in gambling returns.

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Take Regular Breaks

Step away from the screen regularly during any gaming session. Even a five-minute break to make tea, stretch, or speak to someone in your household helps maintain perspective and prevents the tunnel vision that can accompany extended play.

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Balance With Other Activities

Maintain a healthy balance between gambling and other leisure activities. Hobbies, socialising, exercise, and time with family are all important. If you notice that gambling is consistently crowding out other activities you used to enjoy, that is a sign worth paying attention to.

Need Help Now?

Our Support Team Is Ready 24/7

If you have any concerns about your gambling — or if you simply want to activate a deposit limit, time-out, or self-exclusion — the 93bd support team is available right now via live chat. You can also explore our FAQ for answers to common questions, or log in to manage your responsible gaming settings directly from your account.

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