93bd Privacy Policy

93bd operates the online casino and sports betting platform accessible at 93bd.io and through associated mobile and web applications. For the purposes of this Privacy Policy, "93bd", "we", "us", and "our" refer to the operator of the 93bd platform. 93bd acts as the data controller in respect of all personal data collected from users of the platform.

The 93bd platform is designed and operated specifically for players based in Bangladesh. Our services include cricket betting, live casino games, slots, baccarat, sports events wagering, and related account management features. This Privacy Policy governs the collection and use of personal data in connection with all of these services.

This Privacy Policy should be read alongside the 93bd Terms & Conditions and the Responsible Gaming Policy, both of which are incorporated by reference. Together, these three documents form the complete framework governing your relationship with 93bd.

If you have questions about the identity of the data controller or wish to make a formal data enquiry, please use the contact details provided in Section 12 of this policy. All privacy-related correspondence will be acknowledged within 48 hours and fully addressed within 30 days of receipt.

93bd collects personal data through three primary channels: information you provide directly during registration and account use, data generated automatically through your interaction with the platform, and data received from third-party partners such as payment processors and identity verification services. The specific categories are set out below.

Registration and Account Data: When you create a 93bd account, we collect the following information:

• Full legal name as it appears on your national identity document
• Date of birth (used to verify that you are aged 21 or above)
• Residential address, including district, city, and postcode
• Mobile number linked to your preferred payment method (bKash, Nagad, Rocket, or Upay)
• Email address (used for account communications and security alerts)
• Username and encrypted password
• Preferred payment method and associated account identifiers

Identity Verification (KYC) Data: As part of our Know Your Customer obligations, we may request additional documentation including:

• National Identity Card (NID) number and a copy of the card
• Passport or other government-issued photo identification
• Proof of address (utility bill, bank statement, or equivalent document dated within 90 days)
• Proof of payment method ownership (screenshot or confirmation from bKash, Nagad, Rocket, or Upay showing the account holder's name)
• Selfie photograph for liveness verification, where required

Transaction and Gaming Data: All financial and gaming activity on your account is logged. This includes:

• Deposit and withdrawal amounts, dates, times, and payment method references
• Betting and gaming history across all product lines (cricket, live casino, slots, baccarat, sports events)
• Bonus claims, wagering progress, and promotional participation records
• Session duration, login timestamps, and logout timestamps
• Customer support interaction logs, including live chat transcripts and email correspondence

Technical and Device Data: When you access 93bd, our systems automatically collect technical information about your device and connection:

• IP address and approximate geolocation derived from it
• Device type, operating system, and browser version
• Unique device identifiers
• Page navigation paths and clickstream data within the platform
• Session cookies and analytics identifiers (see Section 6 for full cookie details)

Third-Party Sourced Data: We may receive data about you from the following third-party sources:

• Payment processors (bKash, Nagad, Rocket, Upay, Visa, Mastercard) confirming transaction status and account holder details
• Identity verification partners confirming the authenticity of submitted documents
• Fraud detection and anti-money laundering screening services
• Responsible gaming self-exclusion registers, where applicable

93bd processes your personal data only for clearly defined, legitimate purposes. The primary purposes are described below. We do not use your data for any purpose that is incompatible with the purpose for which it was originally collected without first informing you and, where required, obtaining your consent.

Account Creation and Management: Your registration data is used to create and maintain your 93bd account, verify your identity, confirm your eligibility to use the platform (including age verification for the 21+ restriction), and communicate with you about your account status, security alerts, and service updates.

Payment Processing: Transaction data is used to process deposits from and withdrawals to your registered payment methods (bKash, Nagad, Rocket, Upay, Visa, Mastercard), to reconcile your account balance, and to maintain accurate financial records in compliance with applicable record-keeping obligations.

Regulatory Compliance and KYC: Identity and verification data is processed to fulfil our Know Your Customer (KYC) obligations, to conduct anti-money laundering (AML) screening, and to comply with any applicable laws, regulations, or lawful requests from competent authorities.

Fraud Prevention and Platform Security: Technical, transaction, and behavioural data is analysed to detect and prevent fraudulent activity, unauthorised account access, bonus abuse, multi-accounting, and any other activity that may harm the integrity of the platform or other players.

Responsible Gaming: Gaming history, session data, and deposit records are used to monitor for indicators of problem gambling behaviour. Where such indicators are detected, 93bd may proactively apply responsible gaming tools or prompt you to review our Responsible Gaming page. This processing is conducted in your best interests as part of our duty of care.

Service Improvement and Analytics: Aggregated and anonymised platform usage data is used to improve the 93bd user experience, optimise page performance, identify popular games and features, and inform product development decisions. Where analytics involve individual-level data, it is processed under legitimate interest with appropriate safeguards in place.

Marketing Communications: If you have opted in to marketing communications during registration or subsequently via your account settings, we may send you promotional offers, bonus notifications, and platform news via email or SMS. You may opt out of marketing communications at any time by updating your account preferences or contacting the support team. Opting out of marketing will not affect the delivery of essential account communications.

Dispute Resolution and Legal Claims: Account, transaction, and communication records may be used in connection with the resolution of disputes raised by you or by 93bd, or in connection with the defence or prosecution of legal claims where necessary.

Every instance of personal data processing at 93bd is grounded in one of the following lawful bases. We have mapped each processing activity to the most appropriate basis and have documented that mapping internally for accountability purposes.

Where processing is based on legitimate interest, 93bd has conducted a balancing test to ensure that its interests do not override your fundamental rights and freedoms. A summary of these assessments is available on request by contacting the support team.

Where processing is based on your consent (principally for marketing communications), you have the right to withdraw that consent at any time without affecting the lawfulness of processing conducted prior to your withdrawal. Consent withdrawal can be actioned by contacting the support team or by updating your account notification preferences.

93bd does not sell, rent, or trade your personal data. Data is shared with third parties only to the extent necessary to deliver the 93bd service, to comply with legal obligations, or to protect the legitimate interests of the platform and its users. All third parties who receive personal data from 93bd are required to handle it securely and to use it only for the specified purpose.

Payment Processors: To process your deposits and withdrawals, 93bd shares the minimum necessary personal information with our payment partners — bKash, Nagad, Rocket, Upay, Visa, and Mastercard. This typically includes your registered mobile number, account reference, and transaction amounts. Each payment partner operates under its own privacy policy and is independently responsible for the data it holds.

Game Studios: Live casino games and slots provided by studios including Evolution Gaming, Pragmatic Play, NetEnt, Microgaming, Ezugi, and Spribe require a session token to be passed to the studio's game servers when you launch a game. This session token may include a pseudonymous player identifier. Game studios do not receive your full name, payment details, or other personally identifiable account information.

Identity Verification Partners: To fulfil our KYC obligations, identity documents submitted during the verification process may be shared with certified identity verification service providers. These partners are contractually bound to process your data solely for the purpose of identity verification and to delete it once verification is complete.

Fraud Prevention and AML Services: Transaction and behavioural data may be shared with fraud detection providers and AML screening databases to identify suspicious activity. These providers operate under strict contractual and legal obligations regarding data security and purpose limitation.

Legal and Regulatory Authorities: 93bd may be required to disclose personal data to law enforcement agencies, financial intelligence units, courts, or other competent authorities where required by law, by court order, or in connection with the investigation of criminal activity. We will notify you of any such disclosure where we are legally permitted to do so.

Business Transfers: In the event of a merger, acquisition, restructuring, or sale of 93bd's business or assets, your personal data may form part of the transferred assets. In such circumstances, the acquiring entity would be bound by the terms of this Privacy Policy or would be required to notify you of any material changes to how your data is processed.

93bd uses cookies and similar tracking technologies to operate the platform, remember your preferences, maintain your login session, and analyse platform usage. A cookie is a small text file stored on your device by your web browser when you visit a website. Cookies do not contain executable code and cannot access other files on your device.

The following categories of cookies are used on the 93bd platform:

93bd does not use third-party advertising cookies or allow external advertising networks to set cookies on the platform. No cross-site behavioural advertising is conducted using data from 93bd.

You may manage cookie preferences through your browser settings. Most modern browsers allow you to view, delete, and block cookies on a per-site or global basis. Please note that disabling strictly necessary or security cookies will prevent you from logging in to your 93bd account and using core platform features.

In addition to cookies, 93bd may use local storage, session storage, and similar browser-side technologies for the same functional and security purposes described above. These technologies operate in the same way as cookies from a privacy perspective and are subject to the same controls.

93bd retains personal data only for as long as is necessary to fulfil the purpose for which it was collected, or as required by applicable law. Retention periods are reviewed annually and data that is no longer required is securely deleted or rendered permanently anonymous.

Where an account is subject to an ongoing investigation, legal hold, or active dispute at the time the standard retention period expires, data will be retained until the matter is fully resolved. Once resolved, standard deletion procedures will apply.

Self-excluded players' records are retained for the full duration of the self-exclusion period plus a post-exclusion buffer to prevent re-registration. This retention is conducted in the player's interest to prevent the accidental or premature circumvention of a self-exclusion request.

93bd takes the security of your personal data seriously. We implement a layered set of technical and organisational security measures designed to protect your information against unauthorised access, accidental loss, alteration, or disclosure. These measures are reviewed and updated regularly in response to evolving security threats.

Encryption: All data transmitted between your browser or app and the 93bd servers is encrypted using 256-bit SSL/TLS encryption. This means that even if data were intercepted in transit, it could not be read by an unauthorised party. Sensitive stored data — including passwords and payment references — is encrypted at rest using industry-standard algorithms.

Access Controls: Access to personal data within 93bd is restricted to personnel and systems that have a specific operational need. Role-based access controls are enforced, and all data access is logged and subject to periodic audit review. Administrative credentials are subject to multi-factor authentication requirements.

Infrastructure Security: The 93bd platform is hosted on servers with physical security controls, network-level firewalls, intrusion detection systems, and regular vulnerability assessments. Penetration testing is conducted periodically by independent security specialists.

Incident Response: In the event of a data security incident that affects your personal data, 93bd will assess the risk, take immediate remedial action, and notify affected players and relevant authorities as required by applicable law. You will be notified promptly if a breach is likely to result in a high risk to your rights and freedoms.

Your Role in Security: While 93bd maintains robust platform-side security, account security is a shared responsibility. You can significantly reduce the risk of unauthorised account access by using a strong, unique password, enabling two-factor authentication (2FA) via SMS OTP, and never sharing your login credentials with anyone. If you suspect your account has been compromised, contact the 93bd support team immediately.

As a data subject, you hold a number of rights in relation to your personal data. 93bd is committed to honouring these rights in full. The rights available to you are described below, along with the process for exercising each one. All valid requests will be acknowledged within 48 hours and acted upon within 30 days of receipt.

Right of Access: You have the right to request a copy of all personal data that 93bd holds about you. This is commonly referred to as a Subject Access Request (SAR). We will provide you with a structured summary of your data including the categories held, the purposes for which it is processed, and the third parties it has been shared with.

Right to Rectification: If any personal data we hold about you is inaccurate or incomplete, you have the right to request that it be corrected. You may update basic account details such as your email address directly via your account settings. For corrections to identity or KYC data, please contact the support team and provide appropriate supporting documentation.

Right to Erasure: You have the right to request the deletion of your personal data in certain circumstances — for example, where the data is no longer necessary for the purpose for which it was collected, or where you have withdrawn consent and no other legal basis applies. Please note that this right is not absolute. Where 93bd is required by law to retain certain data (for example, transaction records subject to AML retention obligations), we will inform you of the specific legal basis for continued retention.

Right to Restriction: You may request that 93bd restricts the processing of your personal data in certain circumstances, such as while the accuracy of the data is being contested or while an objection to processing is being assessed. Restriction means the data is held but not actively processed.

Right to Data Portability: Where processing is based on your consent or the performance of a contract and is carried out by automated means, you have the right to receive your personal data in a structured, commonly used, machine-readable format and to transmit that data to another controller. To request a portable export of your data, contact the support team.

Right to Object: You have the right to object to the processing of your personal data where that processing is based on legitimate interest. You also have the right to object at any time to the processing of your data for direct marketing purposes. Upon receiving a valid objection to marketing, we will cease that processing immediately.

Right to Withdraw Consent: Where processing is based on your consent, you may withdraw that consent at any time. Withdrawal of consent does not affect the lawfulness of processing that took place prior to withdrawal. To withdraw consent, update your account notification preferences or contact the support team.

How to Exercise Your Rights: All data rights requests should be submitted to the 93bd support team via live chat or by email (the address is shown in the footer of this page). We may ask you to verify your identity before processing a rights request to prevent unauthorised disclosure. There is no fee for exercising your rights in ordinary circumstances.

The 93bd platform is strictly intended for adults aged 21 and above. We do not knowingly collect, process, or retain personal data from individuals under the age of 21. The 21+ age restriction is enforced through our registration process, which requires date of birth confirmation and is further verified through our KYC identity verification procedures.

If 93bd becomes aware that personal data has been collected from an individual who is under 21 years of age, we will take immediate steps to delete that data, close the associated account, and return any deposited funds. Any winnings accrued during the period of underage use will be voided in accordance with the Terms & Conditions.

If you are a parent or guardian and believe that a minor in your care has created a 93bd account or provided personal data to our platform, please contact the support team immediately. We treat all reports of underage access with the highest priority and will act promptly upon receiving such a report.

93bd strongly encourages parents and guardians to make use of internet filtering and parental control tools to prevent minors from accessing online gambling platforms. More information about responsible gaming and tools available to protect minors is available on our Responsible Gaming page.

93bd reserves the right to update or modify this Privacy Policy at any time. Changes may be made to reflect updates in applicable law, changes to our data processing practices, new product features, or improvements to the clarity of our disclosures. The effective date shown at the top of this page will be updated whenever a change is made.

Where a change to this Privacy Policy is material — meaning it significantly affects how your personal data is collected, used, or shared — 93bd will notify you by email to your registered address and by displaying a prominent notice on the platform at least 14 days before the change takes effect. For minor or non-material updates, such as typographical corrections or clarifications that do not alter the substance of our commitments, the policy may be updated without prior notice.

Your continued use of the 93bd platform following the effective date of a revised Privacy Policy constitutes your acknowledgement of the updated terms. If you do not agree with any material changes to this policy, you should close your account before the effective date of those changes. Requests for account closure should be directed to the support team.

Previous versions of this Privacy Policy are archived and are available on request. If you wish to review an earlier version of the policy, contact the support team with the relevant effective date and we will provide the archived document within 5 business days.

If you have any questions about this Privacy Policy, wish to exercise any of your data rights, or would like to raise a privacy-related concern or complaint, please contact the 93bd support team using the details below. Our team is available 24 hours a day, 7 days a week, and aims to respond to all privacy enquiries within 48 hours.

Live Chat: The fastest way to reach us is via the live chat feature available directly on the 93bd platform. Live chat response times are typically 2 to 5 minutes. For straightforward privacy queries, live chat is the recommended contact method.

Email: For formal data rights requests, complaints, or matters requiring written documentation, please contact us at the email address displayed in the footer of this page. The email address is shown as plain text and is not a clickable link. Please include your registered username and a clear description of your request in all correspondence.

Data Rights Requests: To submit a formal Subject Access Request, erasure request, portability request, or any other rights request described in Section 9 of this policy, please contact us via email and include the words "Data Rights Request" in the subject line of your message. We will ask you to verify your identity before processing any request that involves the disclosure or deletion of personal data.

Complaints: If you are not satisfied with 93bd's response to a privacy concern, you have the right to escalate the matter to the appropriate data protection authority in your jurisdiction. 93bd will cooperate fully with any investigation conducted by a competent supervisory authority.

93bd is committed to resolving all privacy complaints fairly and promptly. We treat every privacy enquiry as a matter of priority, regardless of its complexity. If you feel that your concern has not been addressed to a satisfactory standard, please ask for your complaint to be escalated to a senior member of the compliance team and we will ensure it receives the attention it deserves.